CRDB Bank Customer Care Number

CRDB Bank Customer Care Number, CRDB Bank PLC Contacts

CRDB Bank Customer Care Number. CRDB Bank Plc is an African bank and a leading Financial Services Provider in Tanzania with current presence in Tanzania and Burundi, East Africa.

The Bank was established in 1996 and was listed on the Dar Es Salaam Stock exchange (DSE) in June 2009. Over the years, CRDB Bank has grown to become the most innovative and preferred financial services partner in the region. Supported by a robust portfolio and uniquely tailored products, CRDB Bank remains the most responsive bank in the region.

CRDB Bank offers a comprehensive range of Corporate, Retail, Business, Treasury, Premier, and wholesale microfinance services through a network of 260 branches, 551 ATMs, 18 Depository ATMs, 12 Mobile branches and 1184 Point of Sales (POS) terminals. Similarly, the bank has scores of Microfinance partners and institutions through which pertinent services are rendered to all customers. We currently have 450 Microfinance partner institutions. CRDB Bank was the first to offer Agency Banking services in Tanzania at the beginning of 2013 and we now have 3286 FahariHuduma agents across the country. The Bank also operates through Internet and mobile banking services.

CRDB Bank Customer Care Number


  • Account Balance request.
  • ATM Card re-issuance.
  • ATM card blocking.
  • Cheque book request.
  • Stop cheque order.
  • Information on branch locations.
  • Information on CRDB Bank ATM locations.
  • Information on products and services.
  • Customer Feedback Management (complaints, commendations & suggestions).
  • Internet banking/transaction password reset.
  • Money transfer.
  • Account statement request via e-mail.
  • And all other complaints, enquiries and requests.
  • Report a stolen or lost card
  • Whistle blower (Report corruption)


Mailing Address:

P.O. BOX 268,
Dar es Salaam

Please call us:



Dear Customer, At CRDB Bank we are committed to providing you with a superior level of service.

However, if you are not happy with any of our products or services and you wish to register a complaint, please register your complaint using the form herein. Our representative will reach out to you within one working day and understand your concern.

We will evaluate your complaint and endeavour to address your concerns suitably. For security reasons, we recommend that you do not update your account and/or debit card number in this particular form.

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