Reporting To: Building Caretaker
JOB PURPOSE
The purpose of the Guest Relation Officer (GRO) is to assist with a variety of clerical and administrative duties. These tasks include receiving & greeting clients, answering phones, taking messages, managing email and mail correspondence, and calendaring. GRO may also assist with invoicing, updating client files, and ordering office supplies.
KEY RESPONSIBILITIES:
- Receive and greet all visitors in a professional and warm manner
- Collect and distribute all incoming mail and courier items
- Provide excellent customer service to both internal and external clients
- Provide basic and accurate information in-person and via phone/email
- Develop and maintain a tracking system on all incoming & outgoing mails and courier items for the office
- Assisting clients in finding their way around the office, whenever required
- Assisting with a variety of administrative tasks including copying, faxing, taking notes, and making travel plans.
- Assist in any ad-hoc duties, projects, and activities as and when required.
- Ensure front reception desk is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
- Executes all administrative tasks to the highest quality standards.
EDUCATION, EXPERIENCE, KNOWLEDGE AND SKILLS REQUIRED
- Bachelor’s degree in public administration from recognized University.
- Any relevant certification on buildings specialization (Banking or Secretarial Courses) shall be an added advantage
- At least 2 years’ experience in Front Office duties
- Experience in Banking/Financial institutions will be an added advantage.
- Problem-solving and analytical skills.
- Attention to detail
- Flexibility to get involved in all aspects of information provision.
- Strong communication skills to deal with different customers & colleagues, suppliers and vendors.
- Computer literacy especially MS Office, Excel, Outlook etc.
- High level of integrity
- Focus and Compliance
- Professional attitude and appearance
- Pro activeness and innovative in problem solving
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Building Caretaker – New HQ at CRDB Bank
