Manager Digital Financial Services – Mwanza at KCB Bank

Job Summary:

Drive the digital channels business in lake zone by establishing new business portfolio, relationship management and retention of KCB customers on digital channels.

Job Details


  • Responsible for retention of existing and recruitment of new customers (30% retention / 70% recruitment).
  • Recruitment of profitable new business and establish, manage, and develop long term, profitable relationships, ensuring the provision of first-class customer service and maximizing business opportunities to achieve key objectives and goals.
  • Manager digital financial services will take on the role and responsibilities of a Team Leader as well as carrying out normal DFS Activities and targets.
  • Identification of business opportunities and introduction of leads to the business team.
  • Manage daily attendance levels within the team in compliance with relevant HR policies, including management and approval of leave within the team.
  • Act as an enabler to digital financial services team, branch staff especially Relationship officers under supervision by providing them with tools and information to optimize sales.
  • Monitor sales performance on a daily, weekly, and monthly basis and provide results to Head of digital financial services.
  • Acts as an escalation point for queries that could not be resolved by the team.
  • Support handling of customer feedback and follow up to closure all disputes arising from DFS products.
  • Any other activity assigned by the line manager.


  • Bachelor in Business Administration, Economics /Finance or equivalent
  • Professional Qualification CPA / CPB
  • Master’s Degree in Business Administration is an Added Advantage
  • A minimum of 4 years’ experience


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