NSFAS Contact Details. The mission of the National Student Financial Aid Scheme (NSFAS) is to transform NSFAS into an efficient and effective provider of financial aid to students from poor and working class families in a sustainable manner that promotes access to, and success in, higher and further education and training, in pursuit of South Africa’s national and human resource development goals.
The mission statement is made up of three distinct elements which describe why NSFAS exists, what it does, and the impact on its constituency: NSFAS exists to provide financial aid to eligible students at public TVET colleges and public universities; NSFAS identifies eligible students, provides bursaries, and collects student loan repayments to replenish the funds available for future generations of students; and NSFAS supports access to, and success in, higher education and training for students from poor and working class families who would otherwise not be able to afford to study.
NSFAS Contact Details
NSFAS Virtual Contact Centre
We are available to assist through the following channels:
- Email: info@nsfas.org.za
- Facebook:National Student Financial Aid Scheme
- Twitter: @myNSFAS
- Instagram: @myNSFAS
Account, Payment and Balance Enquiries
For queries regarding payments and balances:
- Tel No.: 08000 67327
- Email: collections@nsfas.org.za
For general enquiries relating to accounts:
- Email: queries@nsfas.org.za
For general, student and NSFAS Wallet enquiries
For all other queries regarding students:
- Tel No.: 08000 67327
- Email: info@nsfas.org.za
Postal Address
University and TVET College documents
Private Bag X4, Plumstead 7801, South Africa
Postal Address
NSFAS Wallet documents
Private Bag X6, Plumstead 7801, South Africa
Physical Address
10 Brodie Road, House Vincent 2nd Floor, Wynberg, Cape Town 7700
Vuvuzela Fraud & Corruption hotline
To submit information on fraud or corruption identified or witnessed:
- Tel No.: 0860 247 653
- Email: nsfas@thehotline.co.za
- Fax2Email: 086 726 1681
- SMS Call Back Number: 30916
- www.thehotlineapp.co.za
- www.thehotline.co.za
For the submission of legal documentation for the attention of the National Student Financial Aid Scheme
- Email: legal@nsfas.org.za
Legal documentation not submitted and logged through this dedicated mailbox will be deemed invalid and will not receive timeous attention
Outreach and Community Event InvitesFor all queries regarding outreach and community event invites:
- Tel No.: 021 763 3200
- Email: outreach@nsfas.org.za
MediaFor all media related enquiries please contact:
- Tel No: 021 763 3200
- Email: media@nsfas.org.za