Senior Manager; Innovation Lab

Senior Manager; Innovation Lab

Dar es Salaam
NMB Bank PLC

Job Location :
Head Office, Hq

Job Purpose:

This is a key role in transforming innovative ideas into market realities by helping the bank to evaluate and adopt emerging technologies, to develop a culture of innovation, and contribute to the bank’s digital strategy.

Main Responsibilities:

Contribute to shaping the digital road map of the bank in collaboration with a wider team in Digital transformation.
As a design researcher collect and connect qualitative user insights, quantitative market analytics, and product-to-platform heuristics to prioritize the most delightful, viable, and feasible concepts.
Design and coordinate market research by ensuring clear data collection, interpretation of data, formulate reports, and make recommendations.
Provide competitive analysis on various companies’ market offerings, identify market trends, pricing/business models, sales, and methods of operation.
Quickly understand, analyze and respond to stakeholder briefs & requests on new products & solutions developments.
As a design leader advocate the Human-Centered Design practice to stakeholders through cross-disciplinary ideation workshops and center of excellence.
Lead strategy and designs of the bank’s new products, platforms & solutions and ensure that they are implemented within the highest standard. Ensuring all products/services are delivered to the highest quality standards meeting both internal and external quality standards.
Lead the ideation process of idea collection and oversee governance of idea transformation.
Conduct user requirements analysis, task analysis, conceptual modeling, interaction design, and usability testing.
Produce user requirements specifications, personas, storyboards, scenarios, flowcharts, design prototypes, and design specifications.
Ensure there is a clear customer journey mapping on all products/ solutions/ platform that the bank is developing.
Effectively communicate conceptual ideas, detailed design, and design rationale both verbally and visually.
Showcase end-to-end visions of the designs and implement roadmaps for growing product/service/platform ecosystems.
Work closely with Product developments, System developers, Enterprise Architecture labs & Project management team to ensure that design specifications are implemented accordingly to the user designs.
Build relationships with external partners like Fin techs development arrangements, delivery, and ongoing support and maintenance when appropriate.
Manage multiple projects and ideas within the lab and ensure there is clear communication status updates to leaders and stakeholders on the progress of development.
Remain fully informed on market trends, other parties’ research and implement best practices.
Maintain the credibility and reputation of the bank’s innovation unit through effective relationships, including customer visits and networking to identify potential opportunities to improve our product/service/platform offering and/or identify new product/services
Ensure the development of a high-performing team in Innovation Lab Unit.
Senior Manager; Innovation Lab Job Opportunity at NMB Bank PLC

Knowledge and Skills:

Comfort with ambiguity and experimentation
The ability to work in dynamic conditions, and transition quickly between collaborative and individual work
An interest in multiple disciplines and approaches, and the ability to quickly dive into a new domain or process
Innovative and creative
Ability to establish and manage structures, processes and standards
Strong planning, organization and documentation skills
Excellent research, analytical, and problem-solving skills
Excellent verbal and written communication skills with the ability to interact effectively with people at all levels
Coaching, leading, and motivating skills

Qualifications and Experience:

Bachelor’s Degree in a relevant field in Information Systems/ Business Management/ Marketing/ Marketing Statistics, /Accounting & Finance/ Innovation or equivalent
5 years of experience in product design/ product development or Innovation department
Human-Centered Design certification will be an added advantage
Experience in product development/research or innovation team in finance/banking industry will be an added advantage

NMB Bank Plc is committed to creating a diverse environment and is proud to be an equal opportunity employer

Job opening date : 08-Jul-2022
Job closing date : 22-Jul-2022

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